Privacy Policy
Effective Date: January 7, 2025
Rokos LLC, operating as Rokos Grooming and Hotel, is committed to protecting the privacy and security of our customers’ information. This Privacy Policy explains how we collect, use, and safeguard personal information when you use our services.
Information We Collect
We collect and store the following types of information to provide our services effectively:
- Customer Contact Details: Name, address, phone number, and email address.
- Pet Information: Pet name, breed, medical history, grooming preferences, and other relevant details.
- Payment Data: Information necessary to process payments securely (e.g., credit/debit card information).
- Photos or Videos of Pets: Images or videos of pets taken during grooming or boarding sessions.
How We Use Your Information
We use the information we collect for the following purposes:
- To schedule and provide grooming and boarding services.
- To communicate with you regarding appointments, updates, or pet care.
- To process payments and send invoices or receipts.
- To improve our services and customer experience.
- To promote our services (pet images/videos used for marketing purposes, as described below).
How We Protect Your Information
1. Secure Data Storage:
- All digital information, including customer and pet data, is stored securely in trusted platforms, such as Revelations Pets for booking and Square for payment processing.
- Physical records, if any, are kept in locked storage areas with restricted access to authorized personnel only.
2. Limited Access to Data:
- Sensitive information is accessed only by authorized employees and is used strictly for business purposes, such as scheduling services, providing updates, and processing payments.
3. Encryption of Sensitive Information:
- Payment transactions are processed securely through encrypted gateways to ensure data protection.
- Any online communication involving sensitive data is conducted via secure and reliable platforms.
4. Regular Staff Training:
- All employees are trained on best practices for handling customer and pet data securely.
- Staff members are educated on recognizing potential phishing or cyber threats to maintain the confidentiality of your information.
Use of Pet Images for Marketing
By using our services, you grant Rokos LLC the right to use images or videos of your pets for marketing purposes, including but not limited to:
- Social media platforms (e.g., Instagram, Facebook, TikTok, Pinterest).
- Website galleries and promotional materials.
- Advertisements and educational content.
These images will be used royalty-free, and Rokos LLC retains the right to edit or publish them as necessary.
Opt-Out Option:
If you do not wish for your pet’s image to be used for marketing, please notify us during booking or contact us directly at any time, and we will honor your request.
Sharing Your Information
We do not sell, rent, or share your personal information with third parties, except as necessary to:
- Process payments (via Square).
- Provide booking services (via Revelations Pets).
- Comply with legal and regulatory requirements.
Your Privacy Rights
You have the right to:
- Access the personal information we have about you.
- Update or correct your personal information.
- Request the deletion of your information, subject to legal or business obligations.
To exercise these rights, please contact us using the information provided below.
Data Retention
We retain personal information only as long as necessary to provide services or meet legal and regulatory obligations. Once no longer needed, data is securely deleted or disposed of.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates may be communicated via our website or directly to customers.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
- Phone: 281-506-7994
- Email: ira@rokospets.com
- Address: 11503 North Sam Houston Parkway East Suite G Humble TX 77396
This Privacy Policy demonstrates our commitment to protecting your information and maintaining your trust. By using our services, you agree to the terms outlined above. If you have concerns or specific requests, we encourage you to reach out to us directly.
