Our Policies
& Requirements
Current Vaccinations
It is your responsibility as a pet owner/representative to provide up-to-date vaccinations prior to any service. NO EXCEPTIONS. It is NOT our responsibility to remind you when vaccinations expire, if you arrive at our facility with expired vaccinations in file your pet will NOT receive any services.
For any service we wait 7 days after vaccinations administration on adults, and 14 days for puppies and kittens.
We require:
Dogs
• Rabies
• Bordetella
• DHLPP
• Negative Fecal
• Canine Influenza
• On seniors and other pets, a titer test from a licensed veterinarian may substitute the vaccination records.
• Rabies
• FVRCP (Feline Viral Rhinotracheitis, Calicivirus & Panleukopenia)
Health, Medical or Behavioral Conditions
It is your responsibility as a pet owner to communicate to us all issues before making a reservation. We have the right to refuse services if you do not disclose any potential risks that may arise during your pet’s visit.
Special Pets
We understand that some pets need more attention than others. Some need extra time to relax for them to enjoy their visit, some pups get nervous when it is their first time getting groomed; senior pets require at times a second handler to provide physical support, just as a pet with aggression needs extra affection. Special pets are groomed only on assigned days of the week. Due to the extra care provided to each special pet, we apply a special handling fee of 23% of the total service fee. We consider special pets to be most senior dogs or cats, most puppies and kittens, pets with aggression or anxiety, all sedated pets, pets in season, pregnant or lactating and/or those with health problems that require us to make special accommodations or offer express services at an additional cost.
*We service pregnant pets 4 weeks before delivery and lactating pets 4 weeks after delivery, with veterinarian approval.
Products Provided By Owner
We only use shampoos, conditioners and grooming products provided by the owner if are prescribed by a licensed veterinarian and have proper legible labels on bottles.
Deposits
A non-refundable deposit of $35 per pet for grooming services is required to be paid when the reservations is made. For boarding reservations a 35% of the total payment for the booking is required. Deposits may also be collected at our discretion for non-regular clients and for those who have a history of no-shows or frequent cancellations/reschedules. The deposit amount will be applied to the total when the service is completed. (The deposit is non-refundable if no-shows or late cancellations)
Cancellations/ No Call-No Show
It is NOT our responsibility to remind you about your appointment. We kindly ask that any rescheduling or cancellation be made AT LEAST 24 hours in advance. Last minute cancellations (less than 24 hours) will result in you being charged an extra $10 on their next visit in addition to the non-refundable deposit. In the event of a “No Call-No Show” you will be charged a fee of $25 (in addition to the non-refundable deposit), and it will be applied to your account and is due on your next visit.
Late Arrivals
If you are going to be late, please notify our staff. We have a 15-minute window for late arrivals. A fee of $10 will be added to your account if you arrive 15 minutes late and without first informing us about your delay. We cannot accept your pet if you arrive 20 minutes after their scheduled grooming appointment without giving us a notice.
No Fleas
We have a No Fleas Policy. If your pet(s) has/have any fleas, we have the right to send them home. We expect full payment for any scheduled services and will be charged an additional $25 sanitation fee. In addition to the sanitation fee, a mandatory flea bath service fee will be applied to the final service charges if we are able to complete the services requested.
Matted Coats
Pets with severely matted coats require extra attention, some may even need veterinarian care, because of this, we have the right to refuse service if we deem necessary. Matted/pelted coats require additional work, time, care and skill: therefore an additional fee of 45% of the total groom fee will be charged to your final bill.
De-matting
De-matting is an additional service that costs anywhere from $25 – $100+. This service is not suitable for all pets, especially those with sensitive skin, low tolerance to brushing, and/or are considered to be “Special Pets”. In some cases, we may deem it necessary to de-matt in shorter consecutive grooming sessions instead of all at once to: ensure quality, comfort, and the safety of your pet(s). We have the right to refuse to de-matt a pet if we deem necessary “Comfort before Looks”.
De-shedding
De-shedding minimizes shedding from 60-80%. This process works wonders but it is not a miracle job, sometimes 2 or more sessions are needed to fully improve your pet’s coat. De-shedding is an additional service, and is not suitable for all pets, especially those with sensitive skin and/or are considered to be “Special Pets”.
Early Drop-Offs / Late Pick-Ups
Drop-offs and pick-ups out of the regular business hours will be charged a $20 additional fee. We are open from Monday to Saturday 7:30am – 5:30 pm, Sunday 9:00am-5:30pm. (Holiday Hours may vary).
Payments
Payment is due at time of pick up. We accept checks, Apple Pay, Visa, Mastercard, Discover, and American Express.
Discounts
We are a small family owned business that invests great time and effort to deliver high quality boarding and grooming services for your convenience and for your pet(s) happiness. Because of this, we do not combine sales, coupons, rewards or other discounts. Only one discount upon request may be applied at once per client/transaction.
Other Fees
We will notify you when your pet is ready for pick up. If we have to re-bathe your pet 40 minutes after pick-up time, we will charge a $10 fee for each additional bath. To avoid a $15 Day Care Fee please drop off your pets no more than 1-hour before the appointment time & please pick up within 2 hours after we confirm you that the groom has been completed.
Standard Poodles, Bichons, all Doodles, Asian Fusion styles, scissor haircuts, AKC breed patterns, all other long haired and double-triple coated breeds including Huskies, Shepherds, and Pomeranians will be charged extra because they require additional brushing, drying, and skill.
Puppies, seniors, special needs, challenged and aggressive pets will be charged extra because they require specialized care and specially trained staff.
Pricing
Grooming prices are based on: breed, weight, haircut style, skin/coat condition, and behavior. We will provide you with a quote upon request during drop off and will make every possible effort available to our staff to notify you of any price changes during your pet’s visit, but keep in mind that if we cannot reach you, we will proceed with the groom and we will still expect full payment. (We may increase prices without further notice, to keep up with inflation rates).
Client Dismissal
We have the right to refuse service to anyone. We may dismiss a client for any of the following reasons:
- If it is best for the pet to be serviced in a veterinarian facility
- Client has 3 no shows within 1 year
- Client has 6 last minute cancellations
- Client has unruly and unreasonable behavior to others, including our staff while on premises
- Non-payment for services
- If we feel that we are not the right fit for you, or for your pet(s)
Accidents & Injuries
Your dog’s safety and comfort are our number one priority. Although accidents are very rare, they may happen when handling animals. We use extreme caution and care in all situations, but in the event that an accident does occur, you will be notified of the accident. If we feel it is necessary and the owner is not on site, we will seek immediate veterinary care at the closest veterinarian clinic and the owner agrees to pay for all expenses.
Aggressive Animals & Refusal of Services
Is your responsibility to disclose any previous dangerous behavior exhibited by your pet(s). Sometimes restraints such as muzzles may be used to perform services to ensure the safety of the groomer, and we will not continue working, or may skip stressful procedures, if your dog’s behavior is compromising their or our staff safety. There will be no price reductions for incomplete or partial services.
We have the right to refuse services at any time. In the event that your dog is too stressed or becomes too dangerous to service. We have the right to refuse, stop, or cancel services at any time before, during, or after the check in and the client will be charged a fee for the services rendered until that point.
Satisfaction
Your satisfaction is important to us! We understand that your pet is excited to see you, but we kindly ask you to CLOSELY evaluate the groom and to feel free to request adjustments BEFORE leaving our facility. However, if you are not fully satisfied with the grooming service, contact us within 3 business days and we will arrange a free return to make it right.
